Usually, the customized driver provided by the computer manufacturer (OEM), in this case Dell*, is the recommended one since it might have been replaced or changed by them in order to provide customized features and solutions to platform-specific issues. To upload and attach a file, use the " Drag and drop here or browse files to attach" option below the response textbox.Īfter checking the Intel® SSU report, we noticed that the system is running graphics driver version "27.20.100.8984", which seems to be the latest customized driver provided by Dell* as per the information found on their website*.txt file), please attach it to your reply. To save your scan, click Next and click Save to save the file as.Click the menu where it says " Summary" to change to " Detailed View". The Intel® SSU defaults to the " Summary View" on the output screen following the scan. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.Download the Intel® SSU and save the application on your computer.Of did they confirm if this should work with shared video memory?Īlso, in order to check this further, could you please confirm the following details?ġ- Does "Davinci Resolve 17" consists of an only-software solution? Or are you also using any other hardware component, keyboard, etc? We are asking this since after checking their website* we see options to download the software but also reference to different hardware components.Ģ- What are the exact errors that you are getting? How is this affecting work or tasks? Could you please provide screenshots or a short video showing the behavior?ģ- Since you mentioned " program seems not as smooth", how do you compare/monitor performance? Could you please provide step-by-step instructions regarding what the tasks are that you are performing?Ĥ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system: We understand that you found out that Davinci Resolve needs a graphics card with a minimum of 2 Gb, but 8 is recommended. Just to make sure, did you confirm with their support team if they mean "2GB of dedicated Video RAM built-in in the graphics card"?. Hello you for posting on the Intel® communities.
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